Trafalgar Square business is based on personal service at both the broker and case processor level, from initial contact, through to the completion of a mortgage.

Regardless of how a client contacts Trafalgar Square, they will always receive a swift response from one of the brokers who will always call a client back! It will be explained how best to proceed and what information is needed to help smooth the passage of an application.

Whether applying for a Residential* or a Buy-to-Let mortgage, an experienced member of the team will ensure that the client is familiar with all regulatory documents, such as Key Facts*. If more information is required, time will be taken to explain how and why this information will be used.

It is essential that Trafalgar Square has sufficient information to produce a comprehensive client profile, which will establish a client’s real needs and help locate the most suitable type of mortgage lender and product to match their specific circumstances.

Once a client profile is completed, an extensive product search will be made; the results are then discussed with the client to clarify the different options for rates, fees, loan to value and speed.

Once the choice of mortgage product and lender has been made, the client’s personal broker will help them submit the appropriate application forms to the selected lender.

A case processor will then keep the client informed of the progress of their application, with guidance through all stages of the process.

Trafalgar Square will also work on a client’s behalf when dealing with any other professionals involved in the process, such as surveyors and solicitors.

*Authorised under the FCA
**Key Facts & IDD are mandatory requirements of the FCA.